The role of the Bid Operations Manager is to act as a conduit to all the Firm’s bid and pursuits focused roles, both on and offshore, and to ensure that the teams across the Firm have access to the best resources when they are in the ‘propose’ stage of our sales and marketing cycle. This is a critical role given the decentralised nature of the business and the team, and ensures we both promote and protect our brand in the market by ensuring we meet the best quality standards when winning work in the market. 

The role will: 

• Manage offshore compliance resource (GT Bharat) to ensure that the Firm’s approach to bid compliance and client due diligence meets desired quality standards in support of the Firm’s winning work approach. 

• ensuring the FAQs database is kept up to date and the Service Desk is maintained 

• building relationships and liaise with stakeholders alongside the offshore resource 

• reviewing particularly tricky questions, and complex questionnaires in support of the offshore resource 

• Operationalise and manage additional junior offshore resource that will support the business in project managing and producing bid documentation. 

• Work with the different SLs to understand the need 

• Ensure a clear process in place for working with this resource, including setting SLAs 

• Quality control the outputs from the offshore resource and manage any challenges with the approach 

• Own the infrastructure that supports the firm’s approach to pursuits to ensure adherence to guidelines and best practice in support of our reputation in the market. 

• Maintain and refresh Pursuits Hub in line with market and business changes  

• Draw in insight from bid teams across the firm to help on pursuits hub content 

• Ensure bid templates are kept up to date 

• Ensure the agencies we work with are kept updated on brand guidelines and are being used appropriately by teams 

• Facilitate a community comprised of the various bid roles across the business  

• Maintain a central repository including a collation of bid debriefs in order to develop and analyse trends across the business. 

• Hold regular community meetings to encourage knowledge sharing and collaboration (working with senior bid roles across the business). 

• Training 

• Work alongside the business school to diagnose the need from SLs for training on bids, presentation skills etc 

• Support the logistics of the programme alongside the business school. (eg support with logistics, room bookings, calendar invites, printing handouts, keeping us updated on attendees/liaising with the business school if necessary) 

The minimum criteria 

• You will have worked within a pursuits and bids environment previously, ideally project managing teams and processes 

• Confidence in managing, influencing and challenging internal senior stakeholders  

• Drive and initiative to make an impact quickly 

• Proven attention to detail and ability to inspire confidence and influence  

Skills to set you apart 

Here are a few more skills we are looking for. Don’t worry if you don’t tick every box. It’s important for us to support you in your role and help you to develop along the way. 

• Strong and demonstrable experience in the bidding world in a professional services environment  

• Knowledge of the wider sales cycle would be beneficial 

• You will be able to establish business and stakeholder relationships and networks quickly and effectively  

• You will have knowledge of working with procurement teams and best practice in these scenarios